FAQ
What day and time can I have a house cleaning service? Our hours are from 9am to 4pm Mon-Thurs ... Saturday & Sunday are negotiable.
How many cleaners come to clean my home? Deep Cleans or Initial Cleanings would be a crew of 4 - 6 people depending on size of establishment. For a General Cleaning after the deep clean has been done is usually a crew of 2.
Do you require cancellation notice? Yes! If need to cancel an appointment all you would need to do is call or text us 24 hours in advance and we will reschedule you for another day. If is a last-minute cancellation at the door there will be a $35 dollar charge.
Are same day clean ups including houses? No, it does not include houses only apartments, we do need to set an appointment for houses.
What does general cleaning include? General cleaning is the extension of a Deep clean. This typically includes dusting surfaces, vacuuming or sweeping floors, cleaning bathrooms, and wiping down kitchen appliances. It may also involve organizing items and removing clutter. Regular general cleaning helps maintain a pleasant and healthy living or working space.
How long does it take for the crew to clean my house? For a Deep Clean it can take anywhere from 4 - 8 hours depending on condition. For a general clean estimated would be anywhere between 2 - 4 hours.
What does it mean when you charge per job or per room? Per job means the whole house, and per room is when a client has a large home and only needs 2 or 3 rooms cleaned.
How do I communicate with the housekeeper? You can always call or email them. With the numbers they provided in their business card.
How does the housekeeper know what needs to be done? Every client's needs are different so we will do a walk through with the client so he/she can tell us exactly what it is they want done in their home.
What if I’m unhappy with something what do I do? All you have to do is communicate your issues to the housekeeper and she/he will do her best to resolve the problem. If problem is not resolved, you can always ask to change your housekeeper.
Will someone need to stay with the housekeeper after they arrive? This is entirely up to you. We recommend that once you have established a relationship with a regular housekeeper, that you decide together the best arrangement for your situation. You can make arrangements for the housekeeper to enter without your being present, or not. It is up to you.
What if I just need cleanings done only in occasional basis? You are able to just give us a call and make an appointment for us to go clean your home.
How do I pay the housekeeper? Clean Home, Happy Home takes Checks, Cards, Zelle and Cash, if you do pay in cash we will provide you with a receipt.
What about tipping? We leave that up to you. Tips are not required, but they are always appreciated!
Are you bonded and insured in case something gets broken or believe something is missing from my home? Yes we are an insured company but if you believe something is missing from your home, please discuss this with your family to confirm. Once you are convinced the item is missing, we encourage you to notify your local police department. Your valuables are protected against the unlikely possibility of theft. In regard to damage, if housekeeper is found responsible then the damage will be covered. As with other workers in your home, your homeowner or renter’s insurance policy may also provide you with coverage for theft or damage.